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Soho Support Coordinator - Member Services

London

Department: Soho Customer Support

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Soho Support Coordinator - Member Services

Department: Soho Customer Support

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The Role…

Our Soho Support Team (SST) is responsible for providing creative solutions and fast, to our members and customers globally, across Membership, Bedrooms & Soho House Retail. We offer memorable experiences and deliver industry leading service to all. With new house openings globally, this is an exciting time to be joining our team and we’re looking for fully remote Membership Coordinators based across the UK to deliver a first-class service to our members via phone and email.

Main Duties…

  • To be an enthusiastic and proactive first point of contact for Soho House member queries via telephone and email. Responding to these in a timely manner, whilst adhering to the departments SLA’s.
  • Providing information to prospective members about our membership offering and application process
  • Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
  • Use our Salesforce, GEM and OpenTable database to create, look up and update records for current and potential members.
  • Completing general membership administration tasks
  • Supporting other departments with information requests etc.
  • Any ad-hoc projects given by the Head of Support / Soho Support Manager

This Role Is For You If...

  • Are passionate about providing first class customer service
  • Are an excellent problem solver
  • Thrive in a fast-paced team environment
  • Have experience of working in a customer facing role
  • Have excellent verbal and written communication skills in English
  • Are IT proficient with excellent knowledge of Microsoft Office
  • Are great with new systems
  • Are highly motivated, adaptable and have great attention to detail
  • Are resilient and happy to deal with complaints through to resolution
  • Enjoy working within a team in order to collaboratively find solutions
  • Are able to work flexible shift patterns including evenings, weekends and bank holidays
  • Are able to work shifts from home
  • Are keen to learn more about Soho House

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Discounts at Soho House globally, as well as Soho Home and Cowshed
  • Every House Membership
  • Enhanced Pension Scheme
  • Enhanced Family Leave
  • Private Health and Dental Care
  • Cycle to Work Scheme/Season Ticket Loan
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events, and opportunities to inspire and educate.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.