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Membership Manager

São Paulo

Department: Membership & Events

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Membership Manager

Department: Membership & Events

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The Role…

At Soho House the Membership Manager is responsible for directly supervising and organizing the meetings, processes and initiatives required to generate, maintain and grow the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity of the membership committee and taking an active role in members’ events and benefits. Oversees membership department and staff, supports Membership Director. Supports management team as needed.

Main Duties…

  • Play a central role, with guidance from the Head of Membership in the maintenance and management of a strong diverse membership committee, spread across all the major creative industries, and from different parts of the city and beyond.
  • Schedule, organize and chair committee meetings approximately every 3 months throughout the year, to consider, discuss and review all new member applications as a group, endeavouring to accept sufficient numbers of suitable new members to hit budget targets. In addition, gather feedback, both good and bad, about club developments, levels of service, facilities and member perceptions.
  • Ensure committee members are productive in generating fitting new member applications through regular contact, reminders to submit forms the week before meetings and recurrent attendance to endorse submissions. Manage poor performance through conversations and refresh weak committee members when necessary.
  • Liaise when necessary to resolve any issues with cards, payments or applicant paperwork.
  • Pay close attention to any resignations by members, making notes as to the reason(s) and making contact directly as and when appropriate.
  • Maintain a constant presence in the club, being the ‘face’ of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose.
  • Play an active part in the creation and implementation of the members events program, helping to ensure sure that events are well planned and communicated. Make sure members can host or help with events (where applicable) as well as suggest new event formats.
  • More broadly, set up a process whereby club staff keep a note of members behaving inappropriately and/or bringing guests in to the club that are undesirable or don’t fit the Soho House ethos on a regular basis. Consider at renewal time whether these members are an asset to the business or should be excised via ‘housekeeping.’
  • Engage in the local creative and club scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club, its facilities, your role, and how new contacts might join.
  • Educate the Soho House management and staff about how to generate applications from potential new members and identify new committee members. Ensure their suggestions are processed through the committee meetings
  • Contribute to Membership acquisition targets

Requirements

  • A long-term city resident with extensive knowledge of the local area. Knowledge of local politics and has a personal network of contacts in different industries including but limited to; film, television, music, media and culinary, etc..
  • Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the area.
  • A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills.
  • A charismatic, confident creative individual with in depth knowledge of local market place.
  • Experience with dealing with celebrities and high-profile events.
  • Ability to work effectively under time constraints and deadlines.
  • Ability to create strong relationships with guests, members, and staff.