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Security Manager - Soho House Sao Paulo

São Paulo

Department: F&B Front of House

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Security Manager - Soho House Sao Paulo

Department: F&B Front of House

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The role…

At Soho House, Security Manager directly reports to the General Manager and assist operations by overseeing all safety, security, related areas of the property. you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.

 Main Duties…

  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guest, staff, visitors and contractors at all times.
  • Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
  • Track departmental safety record and document medically treated and non-treated injuries.
  • Oversees and guides the efforts of the Health and Safety Committee.
  • Oversees and guides the efforts of the Fire and Safety Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
  • Monitor staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Ensure compliance with all security standards and preventative measures.
  • Monitors and follows proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
  • Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk through rounds for observing the entire hotel.
  • Supervision of all Security Personnel and giving clear direction on all security related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
  • Be available 24 hours a day for genuine emergencies within the property.

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to make periodical fast paced movements are required to go from one part of the property to others.
  • Must be able to move, pull, push, carry or lift at least 50 pounds.
  • Must be able to perform physical activities such as lifting, cleaning, and stooping.
  • Must be able to stand, walk, lift, and bend for long periods of time.

Required Skills/Qualifications:

  • Minimum of 5+ years’ experience in a similar role corporate security/law enforcement/military preferably worked in a hospitality environment.
  • High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems. Necessary/supplementary accredited course certifications (ie. First Aid and CPR) in Security and Loss Prevention field is a plus.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care: Full time employees are eligible for full benefits; Medical, Dental & Vision
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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