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Host - Soho House Chicago

Chicago

Department: F&B Front of House

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Host - Soho House Chicago

Department: F&B Front of House

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The Vibe…

At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa, or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time, and we firmly believe it’s our people who make that happen.

 

The Team…

At Soho House the Host team reports to the F&B Managers. The team is comprised of problem solvers who can think quickly on their feet and are experts in providing exceptional service through unique experiences. The team is approachable, yet sales oriented and passionate about food, drink, and culture. They are adaptable, team players who proactively take ownership of deliverables and humbly provide results.

The Role…

This position includes but is not limited to being responsible for answering all incoming calls and creating reservations for the clubs and the restaurants. Excellent service to guests and members via friendliness, discretion, and accuracy will be key to success in this role.

Specific functions but not limited to:

  • Answering inquiries about all aspects of the Club and/or House, its services, and facilities.
  • Create reservations for club/restaurants.
  • Punctuating all calls and interactions with friendliness, accuracy, and discretion.
  • Performs other duties as assigned by supervisor/manager.

 

Required Skills/Qualifications:

  • Strong written and verbal communication skills required.
  • Being detail-oriented a must!
  • Must have a professional and friendly phone manner.
  • Schedule openness and flexibility
  • Computer literacy necessary – proficiency with Microsoft Word, Google Docs, & Excel.
  • Knowledge of Micros/OpenTable is strongly preferred.
  • Keen ear and eye for accuracy a must!
  • Ability to multitask, often answering multiple phone calls at once in a fast-paced environment while remaining calm under pressure
  • Full Availability (Mornings, Evenings, Weekends, Holidays…)

Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Long periods of sitting or standing
  • Must be able to understand and communicate clearly with guests, members, and co-workers.
  • Must be able to reach and handle the computer, keyboard, and desktop items.
  • Occasionally kneel, bend, crouch and climb as required.

 

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings, and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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