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Identity & Access Engineer


Department: Digital & IT

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Identity & Access Engineer

Department: Digital & IT


Soho Digital

We embarked on a digital transformation journey in 2019 with the goal of enhancing member experience, both in our houses and outside. We have now created a proprietary digital platform, and through that introduced a number of digital solutions to improve our member experience including ‘House Pay’, our proprietary digital payment service, ‘House Guest’, our global guest check in service, ‘Connect’ our in app member to member connectivity platform as well as other functionalities which allow members to conveniently book, pay, consume content and manage their membership digitally. Since launch these digital products have significantly increased our members digital engagement which enables us to support our physical expansion, our new membership types and acquisitions.  In the last 24 months, our digital platform has provided members with a phenomenal experience, that is unique. The future is looking even more exciting.

The Role…

The Identity and Access Engineer will be responsible for the ongoing maintenance of the Enterprise Business Systems used within Soho House and its associated fascia’s (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). This role will roughly be 80% business as usual/support focused and 20% project focused.

The role will be based at the London Support Office and remotely and reports directly to the Senior Infrastructure Engineer responsible for managing identity and access management with whom they will work with to ensure we keep a high level of data quality and cleanliness throughout all Soho House’s identity and access management systems (Including HR systems where data feeds from).

Main Duties…

  • Support and maintain the enterprise business tools used within Soho House & Co; and to include Okta IAM and SailPoint IGA
  • Take end-to-end ownership of issues, including troubleshooting, identification of root cause and issue resolution, this will include key business applications like Okta and its integrations, Workato and multiple HRIS system integrations
  • Setup, Validate and run quarterly User Access Review Campaigns within our SailPoint IGA solution in order to ensure the business meets its SOX Compliance
  • Implement, document, train and transition applications to support teams within the Okta and SailPoint solutions
  • Work on large data sets mainly concerning employee information to identify inaccuracies and working with other teams to resolve data issues
  • Monitor the health of data feeds between systems and applications; respond and remediate or escalate where required
  • Day to day activities including reviewing and remediating alerts, managing and prioritising incoming support tickets, project managing IAM functional initiatives
  • Implementing new applications to the IAM and IGA solutions and where needed managing third parties for these workstreams
  • Assist with managing third parties in relation to application onboarding to Okta/SailPoint and IAM and IGA further development

What We Are Looking For…

  • Strong Written and Spoken English
  • 3-5+ years 'hands-on' experience in a customer support, technical support, system administration related role
  • Self-starter and ability to work independently and as part of an extended support and project team
  • Strong communication skills to effectively communicate with technical and business stakeholders alike
  • Proactivity — identify opportunities and take pre-emptive action against potential risks and problems
  • Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
  • Ability to learn new technologies and topologies quickly
  • Able to work with large datasets i.e. Excel and validate across multiple systems
  • Functional knowledge of integrating and maintaining applications into Okta IAM and or SailPoint IGA
  • Cross-platform OS knowledge [Mac OS X, Windows (Server/Desktop), iOS and Android)
  • Knowledge of security best practices (Certificates, Zero Trust, least privileged access etc)
  • Knowledge of compliance frameworks (GDPR, PCI DSS, SOX)
  • Understanding of Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Radius, Federation, APIs etc)

Highly Desired:

  • Experience supporting Identity Access Management and Identity Governance & Administration solutions.
  • Experience supporting LDAP, Active Directory, IIS, and O365
  • Experience in a technical escalations’ role
  • Experience using and configuring automation tools like Okta Workflows, Workato (recipe build, change and troubleshooting)


Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Soho Friends Membership (Every House Membership awarded after 1 years’ service)
  • Free lunch at Store X Café in 180 Strand Mondays & Fridays
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rate; Any Bedroom, Any House, $100 a night
  • Private Health and Dental Care
  • Weekly Pay
  • Life Assurance
  • Birthday Day Off
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In Office Dog Policy
  • Season Ticket Loan
  • Christmas Office Closure
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.