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Assistant General Manager - Little House Balham, South London


Department: F&B Management

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Assistant General Manager - Little House Balham, South London

Department: F&B Management


What's in it for you?

  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • £20 Taxi Contribution for late shifts (post 1am – 5am / Uber)
  • Every House Membership
  • 50% off Food & Drink, 7 days a week
  • Staff Room Rate; Any Bedroom, Any House, $100 a night
  • Financial Incentive based on House Performance (Quarterly)
  • Private Health and Dental Care
  • Life Assurance
  • Day off on your birthday
  • Up to 50% Staff Discount on Cowshed & Soho Home
  • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Little House Balham…

Located in Balham’s leafy Bedford hill and decorated with 1940s flourishes, our first club in South London features a custom horseshow bar with a special ceiling mural by local artist Miranda Forrester. The Snug on the raised mezzanine level plays host to member events and screening and the club restaurant. The club’s Pen Yen restaurant on the ground floor offers Japanese izakaya-style dining with a few tables outside for alfresco dining.

The Role… 

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimise performance and profitability.

Main Duties…

  • Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
  • A strong understanding of product from food and drink to accommodation.
  • Implementing, overseeing and understanding the commercial viability of your business.
  • Effective hands-on day to day management and problem solving both front and back of house operations.
  • MNE overview, understanding, direction and strategy.
  • Effective communication with internal and external stake holders.
  • Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
  • Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.
  • Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
  • Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.
  • Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager

What we are looking for...

  • Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity
  • Innovator and influencer with previous experience managing F&B operations
  • Excellent interpersonal skills and ability to build relationships (internal and external)
  • Strong attention to details
  • Excellent customer service
  • Fluent in English
  • Organised and reliable
  • Ability to work and maximize relationships within a diverse team
  • Computer literacy within Opera, Micros and Adaco advantageous
  • Full understanding of local authority requirements
  • Personal license holder
  • SIA knowledge, understanding and experience

Little House Balham Opening Hours: 

Mon – Weds – 8am to 12am

Thurs – Fri – 8am – 12:30am

Saturday – 9am to 12:30am

Sunday – 9am – 8am

*subject to change

Nearest Station (SW12 9DS): Balham, Tooting Bec, Wandsworth Common, Streatham Hill