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Seasonal Runner - Soho House Chicago

Chicago

Department: Food & Beverage

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Seasonal Runner - Soho House Chicago

Department: Food & Beverage

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The role… 

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. 

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. 

Main Duties 

  • Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders 
  • Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options 
  • Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. 
  • Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests 
  • Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable 
  • Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to 
  • Clean and stock server alley and expo area 
  • Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests 

Required Skills/Qualifications 

  • Minimum of 2+ years’ experience in similar capacity 
  • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure 
  • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests 
  • Must be able to demonstrate competency as outlined in the training schedule and Club School 
  • Must be able to work flexible shifts and schedules, including weekends and holidays as needed 
  • Ability to take direction, work in a team environment and autonomously 
  • Tips certified and POS knowledge 

Physical Requirements 

  • Must be able to seize, grasp, turn and hold objects with hands. 
  • Must be able to work on your feet for at least 8 hours. 
  • Fast paced movements are required to go from one part of the club to others. 
  • Must be able to move, pull, carry, or lift at least 40 pounds. 
  • Occasionally kneel, bend, crouch and climb as required. 

Why work with us... 

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. 

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match 
  • Paid Time Off: Employees have sick + vacation days 
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically 
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability 
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees. 
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. 
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. 
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.