Soho Home...

Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.

The Role…

We are looking to recruit a dynamic and accountable leader to manage our Soho Home studio on Duke of York Square, Kings Road.  The General Manager will be responsible for the day to day running of every in-store aspect of the space, driving sales and delivering the Soho House experience. Leading the team and delivering in the moment feedback on experience. This role will be responsible for training and managing a team capable of delivering ‘second to none’ customer service and expert product knowledge to the public and our members. They will also be responsible for KPI attainment in line with company strategy.

Main Duties…

• Recruitment of an outstanding sales team, passionate about delivering exceptional customer service
• Finding innovative ways to deliver KPI’s set by the business and accurately reporting all sales data back to relevant teams
• Conduct monthly reviews with finance to ensure site achieves P&L and Ebitda
• Lead and create seasonal training sessions with the team to maximise product knowledge
• Collaborate with our senior leadership team on how customer service can be continually improved and maintained through key trading periods
• Responsible for ordering, managing and feeding back on product and materials needed for the store.
• Performing stock take on a monthly basis to hit business KPI on stock accuracy
• Immerse themselves in the Soho Home product to become an expert in Soho Houses interior design and style
• Maintaining visual merchandising standards with a keen commercial eye and proactive approach to trading conditions
• Build relationships with multiple stakeholders across internal departments to support retail success
• Excellent communication skills with confident sales approach
• Lead by example in providing the Soho Home customer with a professional, warm and friendly customer service across all facets of the store

What We Are Looking For…

• Proven experience managing a retail store.
• Homeware/Interior experience is desirable
• Solid track record of achieving results
• Proactive and can-do attitude
• Ability to think on their feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Accountability and a responsible approach.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Weekly Pay
• Soho House Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.