The role…
At Soho House, the Receptionist is responsible for welcoming, directing or signing in all members and guests to the Soho House property. A successful Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the “home away from home” feeling. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!
- Ensure every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner.
- Manage high-volume phone lines by confidently addressing standard questions about menus, hours of operation, and the availability and pricing of amenities.
- Handle calls related to restaurant inquiries, reservations, general questions, deliveries, and messages from members and employees, providing comprehensive and detailed responses to all inquiries.
- Create reservations for club/restaurant and assist F&B Managers on the floor with service standards and service execution
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check.
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
- Assist guests by checking/retrieving their coats and/or items left.
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess.
- Influence a fun and positive atmosphere by being approachable and professional.
- Punctuating all calls and interactions with friendliness, accuracy, and discretion.
- Performs other duties as assigned by supervisor/manager.
Required Skills/Qualifications
- Minimum of 2+ years’ experience in a similar role.
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- Must have knowledge of or used similar software previously; OpenTable, Salesforce and basic AV/IT experience.
- Problem solving skills and bring conflict resolution to any anticipated or current matter.
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed).
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
- Paid Time Off: Full- Time Employees have sick day's + vacation days.
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.