Scope of the Job

We have an exciting opportunity for an ambitious & self-motivated Interior Design & Trade consultant to join our Trade team and drive our business in our emerging Nor Cal market. Supported by our teams in the US, you’ll be responsible for building a new trade customer base in San Francisco and delivering against financial targets. In addition, you’ll be working locally with Soho House members on the beginning stages of their own residential interior design projects, and handing these off to our talented US based interior design team.

From acquiring new customer leads, hosting events in Northern California, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy. This is a 360 role with a great amount of autonomy.

Key Responsibilities

• Actively build, maintain and grow relationships with existing and new Soho Home Trade clients around the Nor Cal area and through California.
• Provide initial interior design consultations with Soho House members, ensuring the service is understood & getting consultations to project stage, passing off to our US interior design team
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects.
• Work in partnership with the Melrose Trade team to grow the Soho Home Trade program in the Nor Cal.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install.
• Represent the Soho Home aesthetic and brand vision through all instalments.
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge.
• Report and provide feedback to the Melrose leadership team.
• Performs other duties as assigned by supervisor/manager.

Experience Required

• Highly organized and self-sufficient with a passion for building and developing the trade business.
• 2 years' experience as a Trade Account Manager or Client Management within design industry.
• Understanding and knowledge of the San Francisco & Nor Cal Design market
• Proficient user Microsoft office suite.
• Experience in using Salesforce or other CRM system.
• Excellent written and verbal communication skills.
• Passionate in people and maintaining relationships.
• Results oriented
• Execute daily tasks and responsibilities from a remote location
• Able to travel 2-4 weeks annually

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Must be able to move, pull, carry, or lift at least 50 pounds.
• Occasionally kneel, bend, crouch and climb as required.