The Role…

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide guests a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily. A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, the Maitre'D will maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Main Duties include (but not limited to)

• Maintaining 100% presence on the floor
• Support and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• Oversight with Host and Reception team responsibilities:
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Work with the General Manager to establish and maintain department operating procedures
• Review all reservations prior to service identifying any/all Max Care and PWK guests
• Process all guest disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.

Required Skills/Qualifications:

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'