eCommerce Assistant - Soho Home

Soho Home…

Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.

The Role...

Reporting to the eCommerce Manager, you’ll be responsible for seasonal product creation and launch, site maintenance and optimsations, daily reporting and site checks including order flow management.
It’s a fast-paced environment and we are looking for a candidate who is organised, proactive, with strong attention to detail and able to meet tight deadlines. 

Main duties:

• Manage seasonal and ad hoc product launches, ensuring content, imagery and categorisation are on-brand and  in adherence to the critical path
• Responsible for site, product and category checks, ensuring accuracy of content displayed 
• Implement onsite visual merchandising strategy as required and optimise products for organic search rankings
• Support the wider team with daily sales tracking
• Responsible for weekly product reporting (bestsellers, category assortment, new product/seasons) and out of stock notifications 
• Support with ad-hoc reporting including price change insight, trend research and category analysis
• Assist with weekly preorder additions to site, including updating any trackers and highlighting any areas of risk (.e.g units, delivery dates)
• Support with order flow management, backorder checks, stalled orders and communicate any issues to the wider business
• Support the wider team with ad hoc testing for new features or delivery rules on site

Supporting responsibilities:

• Assist the eCommerce team with the day to day maintenance of the the Soho Home website
• Support with online promotions, assisting with setup, testing and post-campaign analysis
• Key point of contact with support and retail teams to identify and resolve issues with products or orders 
• Must be flexible, where necessary, to work out of hours when required to support 24/7 website operationsWhat we are looking for:
• Previous experience within a head office retail role (e.g. operations, merchandising, ecommerce), minimum 1 year
• Intermediate Excel skills
• Highly organised with the ability to manage multiple work streams
• Analytical platform experience desired, e.g. Google Analytics and Content Square
• Ability to adapt quickly to new systems