Head of Membership

The Role…

At Soho House, the Head of Membership & Communications will be responsible for driving member recruitment and retention during the pre-opening phase and beyond. Overseeing the local membership team and all aspects of the member experience, including member events, member operations and all member communications.

A successful Head of Membership & Communications recognizes that inter-departmental partnership and collaboration within the House is essential to creating the engaging atmosphere that our members enjoy. The Head of Membership & Communications is responsible for gathering feedback and driving appropriate actions to foster consistency and necessary improvements.

Main Duties…

• Manage membership and member events managers to create a cohesive creative environment under the centralized vision of the General Manager of the House
• Responsible for driving membership acquisition, retention, and the member experience, including hosting member events, and overseeing member communications within the House
• Build and maintain committee for the House, ensuring all committee members are productive in generating quality member applications
• Engage in the local creative scene, attending events, and developing contacts to build awareness about the House, membership, and our community
• Drive content collection in conjunction with the membership team to deliver through our member digital platforms
• Create competencies for the membership team, identifying areas of opportunity and training needs
• Partner with the General Manager to meet annual membership targets
• Oversee scheduling for all direct reports to ensure there is full support on the floor across the House during key times
• Participate in weekly Head of Department meetings for the site
• Maintain a constant presence in the House, acting as the face of the House to members
• Gather actionable feedback about the House and member experience to foster inter-departmental solutions and improvements
• Play an active role in the creation and implementation of the members events programming, ensuring that events are well planned, communicated, and executed
• Attend members events including new member inductions, fostering experiences that maintain the Soho House magic and promote member engagement

Requirements/ Qualifications:

• Minimum of 5 years management experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
• A long-term city resident with extensive knowledge of the local area
• Strong organizational, delegation and management abilities
• Ability to work effectively under time constraints and deadlines
• Approachable, consummate professional with a solution-oriented approach
• Masterful written and oral communication skills
• Culturally aware, with finger on the pulse
• Flexible schedule and ability to work nights, weekends, and holidays

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.