Area AV/IT Manager - Soho House New York

The role…

At Soho House an Area AV/IT Manager is an New York based, client focused, results driven Audio Visual and IT Manager with responsibilities for our Soho House New York operations. You will ensure a seamless and stable guest experience across all aspects of Soho House locations through the proactive support and management of all technical systems.

Main Duties

• Deliver the highest quality of AV/IT technical support to all Soho House guests and internal operational teams. This requires clear, concise communication skills and an ability to deal with people of varying seniority and technical ability. A flexible approach to working is essential and may include weekend and evening work.
• Timely support, troubleshooting and escalation of AV/IT issues to full resolution covering areas such as (but not limited to):
  • TV, sound and AV lighting systems
  • Security systems – access Control, CCTV and electronic locks
  • Collaborative meeting room equipment – e.g. Crestron, Mersive, Kramer and Samsung
  • IT hardware – PCs, laptops, terminals and tablets
  • Business applications; cloud, hosted and on-site
  • Network connectivity, incl. Wi-Fi
  • Telephony - VOIP and mobile
  • Printers
  • Cinema equipment
  • Payment systems
• Setup and support of ad hoc events – including use pf podcast, DJ and presentation equipment
• Checking all IT/AV equipment is well maintained and performing preventative maintenance where necessary
• Managing systems access; creating, auditing, changing and deleting accounts as required in a wide variety of applications
• Proactive support through routine checks. audits and site visits
• Evaluating and flagging software, hardware, processes and configurations if they are not compliant with best practice, legal requirements (e.g.: PCI-DSS, GDPR), company standards or H&S
• Knowledge and support of company applications; assisting the operation with setting up, configuration and troubleshooting
• Assist with new installations and openings of Soho Works as required, including research and development of new technologies
• Provide Hypercare support for Soho House and assist training operational staff.
• Provide up-to-date documentation for existing and new technologies
• Working with third parties and suppliers to manage cases, ultimately being the technical liaison
• Close liaison with all IT and Operation teams, including 1st line Service Desk and 3rd line specialists to coordinate fast resolution of issues or project delivery.
• Undertake project work of a varied nature and complexity.

Required Skills/Qualifications

• Excellent technical skills covering a wide variety of IT and AV areas with a minimum of 4 years practical experience, preferably within the hospitality industry
• Excellent, logical troubleshooting skills
• Formal technical IT/AV qualification (HND/HNC/BTEC or degree)
• Excellent, client-facing communication and customer service skills
• Self-starter and pro-active - completes own work under minimal supervision/guidance
• Possess an entrepreneurial spirit to promote additional Soho House solutions
• Ability to prioritize and manage own workload in difficult and pressured situations
• Structured work habits and good personal time management
• The ability to produce work with attention to detail and to a consistently high standard
• Flexible work approach with the ability to travel often and at short notice

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.