Housekeeping Manager - Soho House Tokyo

Job Role...

To undertake responsibility for maintaining the standards of cleanliness within the House, whilst ensuring leadership and encouragement within the team (internal and external agency workers) in order to meet and exceed our member/guest expectations.

Main Duties...

• To oversee cleanliness levels are maintained throughout the Housekeeping Department.
• To manage the hotel uniforms implementation process, ensuring continuity in appearance standards
• To ensure that our colleague’s facilities (Changing Rooms, Canteen) are well maintained and clean at all times.
• To ensure that the Housekeeping environment complies within the company’s health and safety standards
• To monitor service delivery by implementing SOP’s to meet and exceed our member/guests’ expectations
• To assist the People & Development Department in recruiting and selecting housekeeping employees
• To work with the Chief Engineer and manage the technical services planned preventative maintenance programme
• To ensure that departmental administration is carried out efficiently and log-in systems are accurate at all times
• To monitor and administer payroll through effective planning and utilising agency resources (external contract)
• To monitor expenditure, ensuring compliance with the annual budget
• To source and implement efficient set-up for guest amenities and linen supplies
• To assist the Financial Controller and/or Purchasing Manager with preparing tender documents as and when required.
• To implement and monitor the fixed assets register for Housekeeping and all related areas
• To encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To attend all meetings according to schedule and business requirements.
• To ensure spot checks of all rooms allocated to all guests requiring special attention (PWKs).
• To monitor member/guest satisfaction by effectively following up of comments and complaints within 24 hours and escalating to Hotel Manager and/or Head of Membership as and when necessary.
• To monitor efficient use of all guest supplies.
• To ensure that the health and safety company standards are maintained and carried out.
• To monitor housekeeping processes relating to engineering, ensuring efficient implementation of practices and procedures.
• To carry out any other reasonable requests as directed by the Hotel Manager

Experience Required...

A successful Executive Housekeeper/Housekeeping Manager for Soho House will ideally have previous experience in a similar role, in a busy high-profile venue

• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in Japanese and English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera is advantageous