Assistant Housekeeping Manager - Soho House Tokyo

Job Role...

To assist the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department, by being in charge and coordinating the daily operational activities, liaising with the Agency Supervisors and ensuring daily administration is completed.

Main Duties...

General Duties

• To ensure full knowledge of the role and responsibilities.
• To ensure that Company standards are fully implemented and maintained throughout the Housekeeping department.
• To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• To attend all meetings according to schedule and business requirements.
• To encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• Accountable for results on Mystery Shopper visits.
• To participate in departmental briefings and meetings to promote effective communication within the team.
• To monitor all aspects of the preventive planned maintenance system.
• To identify departmental training needs and schedule training accordingly, in house or with the Agency directly.
• To maintain confidentiality in regards to all guests’ and colleagues’ matters at all times.
• To ensure service delivery in order to meet and exceed our member’s expectations.
• To have daily walks through public areas, laundry/linen/uniform room, loading bay, corridors, rooms, pantries to ensure that they are tidy and in good order.

Specific Duties

• To drive the day to day management of the Housekeeping operations working with your Agency counterpart.
• To ensure all Agency works undertake site induction.
• To be familiar with the day to day operation on the guest floors, public areas, and store rooms.
• To ensure that departmental administration is carried out efficiently and timely.
• To be in charge of checking the cleanliness of all long stay guest rooms, as well as daily spot-checking of at least 4 rooms.
• To source and deal with suppliers.
• To undertake all new agency recruit interviews.
• To monitor and review the daily Housekeeping manpower to ensure effective payroll control and flexing in line with budget and forecast productivity.
• To monitor expenditure, ensuring compliance with the annual budget.
• To ensure that all Housekeeping colleagues are fully trained on Housekeeping and Health & Safety standards.
• To investigate and follow through any negative LRA guest complaints or mystery

Experience Required...

A successful Assistant Housekeeping Manager for Soho House will ideally have previous experience in a similar role, in a busy high-profile venue

• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in Japanese and English
• Organised and reliable
• Hands-on, enthusiastic and self-motivated are words that describes you best.
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera is advantageous