Waiter/Waitress - Soho House Tokyo

Job Role...

As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact

Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.

Main Duties...

• To greet members as they settle down at their table and introducing them to menus.
• To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
• To take members’ orders using the and deliver them to the kitchen staff for preparation.
• To confirm food items, match the orders and deliver them to the correct table.
• To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay.
• To provide service and accountability for designated section.
• To check with members if they have any allergy of dietary requirements.
• To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
• To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.
• To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable member experience.
• To perform opening and closing procedures including but not limited to the set up and break down of stations.
• To maintain a spotless and pristine working environment.
• To provide members with the bill and processing payment via card or utilising the SHApp and House Pay.
• To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
• To support with running food from the kitchen and drinks for the bar to the tables when needed.
• To wipe down tables after members have left resetting the restaurant and club space.
• To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.

Experience Required...

A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Passion for Food, drink and hospitality
• Strong attention to details
• Excellent customer service
• Fluent in English & Japanese
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions