Floor Manager - Soho House Tokyo

Job Role...

At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.

You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

Main Duties...

• To partner with AGM, Club Manager and wider management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
• To implement and lead team training regarding service and to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School” as and when.
• To collaborate interdepartmentally to ensure all member experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
• To support the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
• To support new hire on-boarding and training to ensure the food & beverage, floor team is polished, elevated and approachable.
• To partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
• To ensure the team is trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• To assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• To maintain the highest level of appearance at all times.
• To be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time.
• To prepare and monitor rotas for the club team and reduce unnecessary overtime – work efficiently.
• To ensure team employee compliance with company standards and policies and external regulations. 

Experience Required...

A successful Floor Manager for Soho House will ideally have previous experience in a busy high-profile venue and a natural flair for first class service in a similar role. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English & Japanese
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements