Guest Service Agent - Soho Farmhouse
Oxfordshire
Department: Hotel Front of House
The Role…
At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 years' continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents.
- Assists in answering any member or guest queries via telephone or email.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Communicates reservation information and all special requests to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests.
- Prepares expected arrival list for front office use.
- Updates member and guests’ profiles. .
- Willing to undertake any reasonable request made by management in any other areas of the house
- Uphold discretion and professionalism, especially when serving VIPs and PWKs.
What we are looking for...
A successful Guest Service Agent for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 1+ year experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously