WAITER - Seasonal

Job Purpose

As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact 

Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service. 

Key Accountabilities

• To greetmembers as they settle down at their table and introducing them to menus. 
• To ensure tables are set up before seating members and offering them water or drinks.Water is topped up throughout their stay. 
• To take members’ orders using the and deliver them to the kitchen staff for preparation.
• To confirmfood items, match the orders and deliver them to the correct table. 
• To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay.
• To provide service and accountability for designated section.
• To check with members if they have anyallergy of dietary requirements. 
• To possessa strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests. 
• To engage with member, check if they are satisfied with their visit, including food and drinkand if they need anything else.  
• To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorablemember 
• To performopening and closing procedures including but not limited to the set up and break down of stations. 
• To maintaina spotless and pristine working environment.  
• To providemembers with the bill and processing payment.
• To attending regular meetings with front and back of house teams to learn about any menu changes and specialsalongside daily tastings.   
• To support with running food from the kitchenand drinks for the bar to the tables when needed.  
• To wipe down tables after members have left resettingthe restaurant and club space. 
• To resolveor escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.  
• To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.  
• To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.

Requirements

A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Passion for Food, drinkand hospitality 
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Physical Requirements: 

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required