Assistant General Manager

The role…

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and ensures optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.

A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability.

Main Duties

• Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objectives and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation.
• Work closely with the General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
• Execute action plans on time and on budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for members, guests and staff.
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, governmental and regional compliance and abiding by legal standards.
• Collaborative partner to all leading Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities Management.
• Influential leader and decision maker that supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager.
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance.
• Performs other duties as assigned by the General Manager.

Required Skills/Qualifications

• At least 5-7+ years experience managing Room Operations including Front Office, Housekeeping, Reservations and Maintenance as well as significant exposure to high volume F&B operations.
• Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests.
• Operational experience using the following programs: Synexis, Lighthouse, Duetto & Opera.
• Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning.
• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
• Innovator and influencer with previous experience managing room division operations that focus on service and providing top quality guest experiences.
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable.
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Tax free income
• Accommodation & utility bills
• Transportation
• Travel allowance
• Health insurance
• Purchasing at subsidised prices from store and kitchen
• Leave entitlement for expats - 24 days plus 13 public holidays plus personal days (based on length of service)