Health Club Host

The Role…

At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment

Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.

What we are looking for...

A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Main duties…

• Greeting Soho House Members and Hotel Guests at HC or Club Reception Desk.
• Controlling flows – ensuring safe practices of Members and Guests.
• Responsible for procedures related to opening and closing of the departments.
• Accounting of bill payments, via House Seven and Book4Time.
• Scheduling personal training sessions in Book4Time and subsequently communicating to trainer that sessions are scheduled.
• Ensure cleanliness of departments, changing rooms, and group training studios on daily basis
• Ensure clean towels are stocked – inside changing room and 3x3 outside each changing room.
• Transportation of dirty towels and trash from the changing room(s).
• Restocking of amenities changing room(s).
• Reporting of any defects in changing room(s) and/or in the Gym.
• Vacuum, sweep, and mop daily.
• Sanitization of equipment
• Understanding and knowledge of property amenities and services.
• Assisting guests as needed.
• Performs other duties as assigned by supervisor/manager.

Requirements…

• Minimum of 2+ years’ experience in similar capacity
• Flexible schedule
• Capability to stand for many hours
• Detail & Service Oriented
• Experience in reception or office management
• Ability to multitask and work in a fast paced environment
• English language is a must.