F&B Operations Auditor (Finance Support) - Soho House São Paulo

The Role

This position is responsible for supporting financial controls within the Food & Beverage operation, ensuring accuracy in daily transactions and proper follow-up on outstanding balances. The role works closely with both the Finance team and the F&B operation, acting as a key control point between departments.

Main Duties

Morning (Financial Follow-up & Controls):

• Review previous day’s transactions and identify discrepancies in credit card closures (e.g., incorrect card type recorded in Micros vs. actual payment method)
• Investigate and correct posting errors in coordination with the team
• Monitor and follow up on walk-outs (members leaving without settling their bills)
• Identify members and send payment links along with follow-up emails
• Perform two follow-up attempts; if unresolved, escalate to the Membership team for further action.

Midday (Operational Support & Audits):

• Support the F&B operation during peak hours (12:00 PM – 3:00 PM)
• Assist captains and floor managers with closing checks in Micros
• Conduct spot audits to ensure all consumed items are properly recorded in the system
• Ensure compliance with internal controls and operational procedures

Required Qualifications - Key Objective and Key Competencies

• Strengthen financial control within F&B operations
• Reduce revenue loss from posting errors and walk-outs
• Ensure accurate billing and accountability across all outlets
• Accountability and integrity
• Analytical mindset
• Communication and teamwork
• Sense of urgency and problem-solving

Profile & Requirements

• Previous experience in cashiering, finance support, or similar roles (F&B/hospitality experience is a plus)
• Strong attention to detail and organizational skills
• Proactive and hands-on approach
• Comfortable working closely with operational teams
• Basic system knowledge (Micros experience is a plus)
• Portuguese required; English not mandatory
• Open to male or female candidates