Busser - Soho House New York

The role…

At Soho House, a Seasonal Busser plays a critical role in supporting the dining experience by maintaining clean, organized, and properly set dining areas while assisting servers, runners, bartenders, and management in delivering exceptional service. Bussers contribute to a seamless member and guest experience by anticipating operational needs, maintaining cleanliness standards, and ensuring tables are prepared efficiently throughout service.

A successful Busser thrives in a fast-paced environment, demonstrates strong attention to detail, and remains professional, approachable, and team-oriented throughout the shift.

Seasonal Position: This role is expected to run from April through September.

Main Duties

• Support the service team in delivering an exceptional member and guest experience in accordance with Soho House standards.
• Follow established Steps of Service, including refilling water, clearing used dishes and glassware, resetting tables, replenishing table settings, and maintaining dining room presentation standards.
• Clear, clean, sanitize, and reset tables promptly to support efficient table turnover and guest satisfaction.
• Assist servers and runners by delivering water, bread service, condiments, and other guest requests as directed.
• Anticipate operational needs by monitoring dining room activity and proactively supporting service flow.
• Maintain cleanliness and organization of dining areas, service stations, server alleys, side stations, and storage areas throughout the shift.
• Assist with opening, running, and closing side work duties, including stocking service items, polishing glassware, silverware, and plates, and replenishing supplies.
• Support private events, member events, and special functions by preparing dining and service areas based on anticipated business levels.
• Communicate guest concerns, spills, breakages, safety hazards, or service issues to management promptly.
• Adhere to all health and safety standards, food safety requirements, allergy procedures, and Company policies and procedures.
• Work collaboratively with servers, runners, bartenders, kitchen teams, and management to ensure seamless service execution.
• Maintain basic knowledge of food and beverage offerings to appropriately answer simple questions and direct guests to the appropriate team member when needed.
• Attend required training sessions and demonstrate competency in all required Club School and operational training programs.
• Perform additional duties and responsibilities as assigned by management.

Required Skills & Qualifications

• Minimum of 1 year of experience in a restaurant, hotel, club, or hospitality environment preferred.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Strong work ethic, reliability, and commitment to supporting team success.
• Excellent interpersonal and communication skills.
• Professional, hospitable, and approachable demeanor with members, guests, and colleagues.
• Ability to work independently and collaboratively within a team environment.
• Ability to follow written and verbal instructions and adapt to changing business needs.
• Flexible schedule with availability to work evenings, weekends, and holidays as required.
• Previous POS knowledge and TIPS certification preferred but not required.

Physical Requirements

• Must be able to continuously stand and walk for extended periods throughout the shift.
• Must be able to frequently use hands and fingers to grasp, hold, carry, reach, lift, and manipulate dishes, glassware, trays, and service equipment.
• Must be able to regularly bend, stoop, twist, reach, crouch, kneel, squat, and climb as required to perform job duties.
• Must be able to lift, carry, push, pull, and move up to 40 pounds without assistance and occasionally move heavier items with assistance.
• Must be able to safely transport bus tubs, dish racks, glassware, tableside equipment, and service supplies throughout the property.
• Must be able to perform repetitive motions and work efficiently in a fast-paced environment.
• Must be able to work in varying temperatures, crowded dining rooms, outdoor service spaces, and other hospitality environments.
• Must be able to perform essential job functions with or without reasonable accommodation.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.