Infrastructure Engineering Manager

The Role…

The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia’s (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall).

This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience.

The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based.

Responsibilities..

• Resource/vendor management for Infrastructure contractors and agencies
• Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies
• Line Management for Infrastructure Engineers
• Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders
• Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services)
• Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies
• Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to
• Where appropriately permitting; get involved with and assist:
  • Putting together network bill of materials and scoping of new house openings and refurbishments projects
  • Configuration and maintenance of Infrastructure (network, server, cloud, security)
  • Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations
  • Remediate vulnerabilities for all internal and external facing networks
  • Facilitate remediation of internal and external vulnerabilities with third parties where applicable
• Ensure new and existing Infrastructure is documented
• Ensure handover of new Infrastructure to in-house team and third-party managed service providers
• Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs
• Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us
• Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working
• Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out
• Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security)
• Co-ordinate quarterly on-site visits to review Infrastructure

Required Technical Skills..

• Extensive Experience working with Networking, Server and Cloud
  • As much of the following vendor skills/experience as possible required:
    • SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall
    • NGFW: Palo Alto Networks – Firewalls/Panorama
    • SD-WAN: Aruba EdgeConnect (Formally Silver Peak)
    • Aruba Central
    • Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco
    • Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus
    • NAC: Aruba ClearPass
    • Microsoft Windows Server 2012-2025 OS, Applications, Features and Roles
    • SQL, IIS, Active Directory (All Components), PowerShell
    • Azure, Office365, Entra ID
    • VMWare ESXI
    • RHEL KVM
    • Mobile Device Management
    • EndPoint Management
    • Anti-Virus
    • SQL, IIS

Required Experience..

• Strong leadership skills, with experience training and developing a team
• Good stakeholder management
• Great/Quick troubleshooting thought process
• Strong verbal and written communication skills
• High attention to detail
• Security design principle conscious
• Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks
• Experience working in large scale, complex routing protocol configuration network environments
• Experience working with Data Centres (covering multiple regions)
• Experience working with Cloud Environments (covering multiple regions)
• Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD)
• Experience working in an environment where a change control process needs to be followed
• Able to work under pressure and to tight deadlines in a fast-paced environment
• Ability to look at current environments and recommend better ways of working
• Flexible schedule
• Ability to travel internationally

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.